FAQ

Frequently Asked Questions( FAQ)

HOW CAN I MAKE A RESERVATION ?

You can book a transfer with us by filling a request form , mail us or call us on 0033 652900105

WHAT ARE YOUR METHODS OF PAYMENT ?

At the end of the journey you can pay to the driver directly by cash or by credit card ( visa/ mastercard only )

WHEN SHOULD I BOOK ?

Even if You can book our services at any time we suggest to book at least 3 hrs before the needed pickup time.

HOW AND WHEN CAN I CANCEL OR CHANGE MY RESERVATION ?

With Elina disney transfer You have the facility to cancel your reservation freely at anytime , in case of changement we recommend to inform us at least 2hrs before the transfer . All cancellation and changement can be done by mail or by call.

 MY FLIGHT IS DELAYED ?

As we always track your flight even in case of delay you dont need to worry,our driver will be on time to welcome you , and we dont charge for the waiting time.

 AT WHAT TIME WILL THE DRIVER COME FOR MY RETURN ?

For all departures to the airport the pick up time must be 3 hours before the flight departure time if its from Charles De Gaulle and Orly airport , and 4 hours for Beauvais flights.

 HOW DO I RECOGNISE THE DRIVER AT THE AIRPORT ?

On arrival the driver meet you after the luggage claim with a board reading your name , in case you dont see him please call us ( free calls from the information desk).

WHAT AIRPORTS AND CITIES DO YOU SERVE ?

Elina disney transfer cover all Paris Airports ( Charles de Gaulle , Orly , Beauvais , le Bourget ) and any city in France ( Paris and its suburb , Disney , Versaille , Normandie …And Europ Tour)

I NEED A BABYSEAT / A BOOSTER SEAT ?

Boosters and babyseats are provided freely on demand.

WILL THERE BE OTHER PASSENGERS IN THE VEHICLE ?

We provide private transfers only , no sharing.